Customers can choose to collect their order using our FREE Click & Collect service. No minimum spend is required, and the service is available Mon-Fri between the hours of 10:00am - 4:00pm.
How it Works
During the checkout process, you will be asked your preferred delivery option, please be sure to select 'Store Pickup' . You will then be asked to provide a suitable date & time for collection.
Once an order checkout has been completed, you will receive an email confirming the order and detailing your order and the date & time chosen for the collection. We will also send you a further email letting you know your order is ready to collect.
*We do ask customers using the service adhere to the time & date slot they chose at the time of purchase and to await e-mail confirmation that their order is ready for collection. Orders will not be available for collection before the stated date/time.
Collecting your Order
Customers should bring a copy of their order confirmation email with them to the store and present it to the a Uniformity staff member at the dedicated Click & Collect window. A staff member will retrieve your order.
For more information, see Click & Collect FAQ below;
How do I return an item at Uniformity?
Orders can be returned instore or by post to us.
For more information on how to return an item to Uniformity, please visit our Returns & Exchanges page
What happens if my items are faulty or damaged?
Any breakages or damages must be reported to us as soon as possible and preferably within 24 hours of receipt of goods. If a product is defective in any way, please return it as soon as possible after becoming aware of the defect and we will either deliver a new one to you or refund you the cost of the product and postage.
When will I get my refund or replacement?
We aim to complete all refund and replacement transactions within 24 hours of receipt of the request. During peak summer months due to the large volume of transactions, from time to time this can be delayed slightly.
Where do I collect my Click & Collect order from?
Customers picking up their Click & Collect order should bring their Order Confirmation or Ready for Collection email to the store’s dedicated Click & collect window, visible when you arrive at the Uniformity store. Customers may be asked to confirm the email address used when the order was made.
How long will the store hold my Click & Collect order for?
Click & Collect deliveries are held in store for 10 calendar days from the date the customer’s Ready for Collection email is sent. If you wish to extend the hold period, please contact our Customer Service team
Are there any products that cannot be returned?
Products that are not suitable for return for health protection and hygiene reasons and which are unsealed after delivery cannot be returned.
The following items are excluded from this returns policy:
- Socks & tights
- Base layer shorts & undergarment.
- Special orders to include items personalised with initials or names and name tags
- Water Bottles
How do I cancel my order?
To cancel an order with Unifortmity, please contact us by phone at (01) 2300 501 or email us at firstname.lastname@example.org*Please note, orders are generally picked between 24-48hrs of receipt.
I have a question that's not covered here?
If there is anything we have not covered here, please get in touch with our customer service team by phone on 01-2300501 - email us at email@example.com.