FAQ

Below are some frequently asked questions. If you have a question that is not listed, please do email us and we will get back you within 24 hours

FAQ

What is the returns and refunds policy?

At Uniformity, we know things don’t always fit perfect. Our goodwill returns policy, which is in addition to your statutory rights, entitles you to a refund or exchange for an item bought in store or online with a valid receipt or parcel summary document within 60 days of receipt of your order. Some items are excluded from the goodwill returns policy; this does not affect your statutory rights.

All we ask is that the item must be in saleable condition and where possible, in the original packaging with swing tags attached. Please contact Customer Service if you have lost or mislaid your dispatch note and we will arrange to get a new one out to you.

The following items are excluded from this returns policy:
1. Socks & tights
2. Base layer shorts & undergarments
3. Special orders to include items personalised with initials or names and name tags
4. Water Bottles
5. Mouthguards

How do I return an item to Uniformity?

Orders can be returned instore or by post to us.

For more information on how to return an item to Uniformity, please visit our Returns & Exchanges page

What happens if my goods are faulty or damaged?

Any breakages or damages must be reported to us as soon as possible and preferably within 24 hours of receipt of goods. If a product is defective in any way, please return it as soon as possible after becoming aware of the defect and we will either deliver a new one to you or refund you the cost of the product and postage.

When will I get my refund or replacement?

We aim to complete all refund and replacement transactions within 24 hours of receipt of the request. During peak summer months due to the large volume of transactions, from time to time this can be delayed slightly.

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Where do I collect my Click & Collect Order from?

Customers picking up their Click & Collect order should bring their Order Confirmation or Ready for Collection email to the store’s dedicated Click & collect window, visible when you arrive at the Uniformity store. Customers may be asked to confirm the email address used when the order was made.

How long will the store hold my Click & Collect order for?

Click & Collect deliveries are held in store for 10 calendar days from the date the customer’s Ready for Collection email is sent. If you wish to extend the hold period, please contact our Customer Service team.

Are there any products that cannot be returned?

Products that are not suitable for return for health protection and hygiene reasons and which are unsealed after delivery cannot be returned.

The following items are excluded from this returns policy:
1. Socks & tights
2. Base layer shorts & undergarments
3. Special orders to include items personalised with initials or names and name tags
4. Water Bottles
5. Mouthguards

How do I cancel my Order?

To cancel an order with Unifortmity, please contact us by phone at (01) 2300 501 or email us at customerservice@uniformity.ie

*Please note, orders are generally picked between 24-48hrs of receipt.

I have a question that is not covered here?

If there is anything we have not covered here, please get in touch with our customer service team by phone on 01-2300501 - email us at customerservice@uniformity.ie.