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We hope you will be completely satisfied with any product purchased from Uniformity; however, we understand if this is not always the case. If you wish to return an item to us, we aim to make it as quick and convenient as possible. We are happy to accept your return for a full refund of the original payment method. The item(s) must be in saleable condition and in the original packaging with swing tags attached.
There are a number of ways you can return items for refund or exchange;
If you purchase a product in our Showroom, you can return your item(s) for refund within 28 days of purchase at our returns and exchanges window outside the building, where a member of the Uniformity team will process the refund.
If you would like to change item(s) you must email us in advance, email firstname.lastname@example.org with the subject heading "items required" and state the products you require. We will then let you know when your item(s) are ready to pick up and these will be help for 48 hours. Alternatively, you can come into the Showroom and a team member will be able to assist you. We ask that all customers wear a face covering when entering the building.
**TOP TIP **
If you would like to change item(s) you must email us in advance, email email@example.com, stating the products you require. Your online return will be processed separately, and we can take payment for your new order at the window which is card payment only. Failure to notify us in advance will result in having to make your purchase in our showroom (social distancing measures apply)
For online returns, we no longer do online exchanges, you can send your items back to us for refund and a new order can be placed online.
USING OUR FREE DPD RETURNS SERVICE
Visit DPD Returns Service and either continue as guest or set up your free Parcel Wizard account
Step 1 - Select Uniformity from the drop-down menu. Enter your order number as the reference number and the reason for your return.
Step 2 - Select your parcels dimensions
Step 3 – Enter your details and print the returns label
Step 4 - Drop your parcel into one of almost 600 Pickup points throughout the country. Your parcel will be returned to us and you will have full tracking throughout the delivery journey.
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Alternatively, online customers can return items FREE to our Showroom: You can visit us in Sandyford to return your item(s) for a refund, bring you returns slip to the returns and exchanges window and a team member will organise this for you.
*Please note; We aim to complete all refund and replacement transactions within 24 hours of receipt of the request. During peak summer months due to the large volume of transactions, from time to time this can be delayed slightly.
Uniformity Return Address;
Unit B Three Rock Road
Sandyford Industrial Estate
At Uniformity, we know things don’t always fit perfect. Our goodwill returns policy, which is in addition to your statutory rights, entitles you to a refund or exchange for an item bought in store or online with a valid receipt or parcel summary document within 40 days of receipt of your order. Some items are excluded from the goodwill returns policy; this does not affect your statutory rights.
All we ask is that the item must be in saleable condition and where possible, in the original packaging with swing tags attached. Please contact Customer Service if you have lost or mislaid your dispatch note and we will arrange to get a new one out to you
Orders can be returned instore or by post to us.
For more information on how to return an item to Uniformity, please visit our Returns & Exchanges page
Any breakages or damages must be reported to us as soon as possible and preferably within 24 hours of receipt of goods. If a product is defective in any way, please return it as soon as possible after becoming aware of the defect and we will either deliver a new one to you or refund you the cost of the product and postage.
We aim to complete all refund and replacement transactions within 24 hours of receipt of the request. During peak summer months due to the large volume of transactions, from time to time this can be delayed slightly.
Customers picking up their Click & Collect order should bring their Order Confirmation or Ready for Collection email to the store’s dedicated Click & collect window, visible when you arrive at the Uniformity store. Customers may be asked to confirm the email address used when the order was made.
Click & Collect deliveries are held in store for 10 calendar days from the date the customer’s Ready for Collection email is sent. If you wish to extend the hold period, please contact our Customer Service team.
Products that are not suitable for return for health protection and hygiene reasons and which are unsealed after delivery cannot be returned. These would include goods such as tights, socks, underwear, swimwear and personal grooming products. This does not apply though in respect of faulty, damaged or incorrectly supplied goods where your statutory rights are unaffected.
To cancel an order with Unifortmity, please contact us by phone at (01) 2300 501 or email us at firstname.lastname@example.org
*Please note, orders are generally picked between 24-48hrs of receipt.