Returns Policy

Your satisfaction is guaranteed.  If you are unsatisfied with your purchase or just change your mind, we are happy to accept your return for an exchange of product or a full refund of the original payment method. Shipping costs both ways are non-refundable unless the return is as a result of a product defect or our error.  Please contact us to speak to one of our friendly customer service specialists should you encounter a problem with any of our products or if you have any questions or concerns.

In-Store Purchases

If you purchase a product in our retail store,  we recommend you to return the product back to the store. Customers can exchange an item or receive a refund in-store within 28 days of purchase by returning the item(s) to the Customer Service desk in our retail store where a member of the Uniformity team will process the refund or exchange. The item(s) must be in saleable condition and in the original packaging with swing tags attached.

*CovID Protocol

Due to the current CovID social distancing protocols, we do ask customers to download and complete the 'Uniformity Returns Form' and email it to us at customerservice@uniformity.ie. This allows us prepare any exchanges in advance and arrange a suitable time for you to visit the store.

Online Purchases

For online exchanges or refunds: Customers that wish to return an online purchase for a refund or exchange should post the item(s) and a completed copy of the ‘Uniformity Returns Form back to us within 28 days of purchase. We recommend using a tracked postal such as DPD or An Post service and retaining proof of postage for customer’s own records.


*Please note; We aim to complete all refund and replacement transactions within 24 hours of receipt of the request. During peak summer months due to the large volume of transactions, from time to time this can be delayed slightly. To return an item back to Uniformity, there are a number of ways an online purchase can be returned to us. For more information on Returns & Exchanges and how to return an item to us, please visit our Returns & Exchanges page.

FREQUENTLY ASKED QUESTIONS

At Uniformity, we know things don’t always fit perfect. Our goodwill returns policy, which is in addition to your statutory rights, entitles you to a refund or exchange for an item bought in store or online with a valid receipt or parcel summary document within 40 days of receipt of your order. Some items are excluded from the goodwill returns policy; this does not affect your statutory rights.

All we ask is that the item must be in saleable condition and where possible, in the original packaging with swing tags attached. Please contact Customer Service if you have lost or mislaid your dispatch note and we will arrange to get a new one out to you

Orders can be returned instore or by post to us.

For more information on how to return an item to Uniformity, please visit our Returns & Exchanges page

Any breakages or damages must be reported to us as soon as possible and preferably within 24 hours of receipt of goods. If a product is defective in any way, please return it as soon as possible after becoming aware of the defect and we will either deliver a new one to you or refund you the cost of the product and postage.

We aim to complete all refund and replacement transactions within 24 hours of receipt of the request. During peak summer months due to the large volume of transactions, from time to time this can be delayed slightly.

Customers picking up their Click & Collect order should bring their Order Confirmation or Ready for Collection email to the store’s dedicated Click & collect window, visible when you arrive at the Uniformity store. Customers may be asked to confirm the email address used when the order was made.

Click & Collect deliveries are held in store for 10 calendar days from the date the customer’s Ready for Collection email is sent. If you wish to extend the hold period, please contact our Customer Service team.

Products that are not suitable for return for health protection and hygiene reasons and which are unsealed after delivery cannot be returned. These would include goods such as tights, socks, underwear, swimwear and personal grooming products. This does not apply though in respect of faulty, damaged or incorrectly supplied goods where your statutory rights are unaffected.

To cancel an order with Unifortmity, please contact us by phone at (01) 2300 501 or email us at customerservice@uniformity.ie

*Please note, orders are generally picked between 24-48hrs of receipt.

If there is anything we have not covered here, please get in touch with our customer service team by phone on 01-2300501 - email us at customerservice@uniformity.ie.